OUR POLICIES:
**Privacy Policy for MRK Creative Designs**
**Effective Date:** 01/01/2025
MRK Creative Designs (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site or use our services.
**1. Information We Collect**
We may collect information about you in a variety of ways, including:
- **Personal Information:** When you visit our site, register for an account, place an order, subscribe to our newsletter, or contact us, we may ask you to provide personal information such as your name, email address, phone number, and payment information.
- **Automatically Collected Information:** We may also collect information automatically about your device and how you interact with our website. This information may include your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our website.
**2. How We Use Your Information**
We may use the information we collect from you in various ways, including to:
- Process your transactions and manage your orders.
- Improve our website and services.
- Send you marketing communications, if you have opted-in to receive them.
- Respond to your inquiries and provide customer support.
- Monitor and analyze usage and trends to improve your experience with our services.
**3. Disclosure of Your Information**
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
**4. Cookies and Tracking Technologies**
We may use cookies and similar tracking technologies to access or store information. You can usually set your browser to remove or reject cookies; however, this could affect the availability and functionality of our website.
**5. Data Security**
We use reasonable administrative, technical, and physical security measures to help protect Personal Information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
**6. Third-Party Websites**
Our website may contain links to third-party websites that are not governed by this Privacy Policy. We are not responsible for the privacy practices of these third-party sites and encourage you to read their privacy policies.
**7. Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.
**8. Contact Us**
If you have any questions about this Privacy Policy, please get in touch with us.
By using our website and services, you consent to the terms of this Privacy Policy.
**2. Terms of Service** By using our website, you agree to comply with our Terms of Service. This document governs your use of our site and outlines our rights and responsibilities as well as yours. Please read it carefully before engaging with our services.
**3. Return and Refund Policy** Due to the custom nature of our business, we do not accept refunds or exchanges, and all sales are final. We encourage you to review your order carefully before completing your purchase.
**4. Shipping Policy** We offer domestic shipping but do not ship internationally. Additionally, we provide pickup and delivery options. Customers should contact us with any questions regarding delivery or shipping.
**5. Customer Support** We are here to help! If you have any questions or concerns, please contact our customer support team. We are available through email, phone, or live chat, and we strive to respond to all inquiries within 24 hours.
**6. Code of Conduct** We expect all users and customers to engage in respectful and constructive interactions with our team and community. Harassment, discrimination, or any form of abusive communication will not be tolerated and may result in refusal of service.
**7. Updates to Policies** We may update our policies from time to time to reflect changes in our practices or services. We encourage you to review this page periodically for any updates.
**8. Payment Policy** All orders for work must be paid for 100% in advance. We offer no exceptions to this rule.
**9. Hourly Rates** - Shop labor rate: $100 per hour plus materials. - Mobile labor rate: $125 per hour plus materials, with a 1-hour minimum. A mandatory $85 trip charge applies for all mobile service calls. - CAD design services: $80 per hour with a 1-hour minimum. - Laser engraving services: $50 per hour with a 1-hour minimum plus any design fees. - Powder coating: Charges are based on size and color choice. For any questions regarding our policies, please feel free to reach out to us. Thank you for choosing our services!